Frequently Asked Questions (FAQs)
Seamless Corporate Travel, Tailored to Your Business Needs.
Who is Rivora Travel?
Rivora Travel is a B2B travel management agency specializing in corporate travel booking, travel policy management, expense reporting, and dedicated travel support. We provide tailored solutions to help businesses streamline their travel processes, optimize budgets, and ensure a hassle-free experience.
How does the booking process work?
Our booking process is simple and tailored to meet your company’s specific needs. Here’s a general overview:
- Submit a Booking Request: You contact your dedicated account manager with your travel needs.
- Customized Offers: Based on your preferences, budget, and travel policy, we prepare the best travel options for flights, accommodations, and transportation.
- Revisions and Adjustments: If needed, we revise the options to ensure complete satisfaction.
- Confirmation and Payment: Once you approve the options, we proceed with the booking and provide you with the payment options.
- Deliverables: After payment, you’ll receive the confirmed tickets, accommodation details, and transportation bookings along with proper invoices.
This process may vary slightly based on your company’s preferences and booking history with us, ensuring a fully customized experience.
Are your prices competitive?
Yes, we do our best to provide the most competitive prices that fit your company’s budget while fulfilling your travel requirements. Our strong industry connections allow us to deliver excellent value without compromising on quality.
How do you ensure compliance with our company’s travel policy?
We work closely with your team to understand your internal travel policy, including budget limits, preferred providers, and approval processes. Each booking request is manually reviewed and tailored to ensure full compliance with your travel policy. We also keep you updated throughout the process for complete transparency.
What details are included in your expense reports?
Our detailed expense reports provide a complete breakdown of travel-related costs, organized by categories such as flights, accommodations, transportation, or even departments and employees. These reports are manually prepared to give you clear insights into your spending and help you optimize your budget.
What happens if a flight gets canceled or delayed?
Our dedicated account managers are available to handle any post-booking issues. If a flight is canceled or delayed, we will inform your company through your preferred communication channel (email, phone, or WhatsApp) and promptly provide alternative solutions to minimize disruptions.
How can I contact your team for assistance?
Our team is available through multiple communication channels:
- Phone
New clients can also book a call with us directly through our website to discuss their travel needs.
How can my company get started with Rivora Travel?
Getting started is easy. Simply reach out to us via phone, email, or WhatsApp, or book a free consultation on our website. Our team will guide you through our services and explain how we can help streamline your corporate travel.
Do you serve specific industries?
Yes, we currently serve companies in industries such as shipping, consulting, and food manufacturing. However, we are equipped to cater to a variety of industries, including technology, finance, and healthcare.
What makes Rivora Travel different from other travel agencies?
We pride ourselves on offering:
- Personalized Service: Every client is assigned a dedicated account manager for tailored assistance.
- Policy Compliance: We ensure all bookings adhere to your company’s travel policies and budgets.
- Competitive Prices: We strive to deliver the best value for your travel needs.
- 24/7 Support: Our team is always ready to assist with any travel-related issues.
Have More Questions?
If your question isn’t listed here, feel free to contact us! Our team is happy to assist and provide the information you need.